A Typical Project Brief From One Of Our Customers.
By Ben Johnson, (Lead assessor and Consultant with Easy ISO).
[Contact Us Now]
PC Tech Ltd is a small company of less than 10 employees, located in
Cambridgeshire, they design, manufacture and supply webbing and buckles
to the automotive, marine and aircraft industries.
The brief given to us by PC Tech Ltd was to:-
1) |
Guide PC Tech Ltd through the process of gaining ISO 9001 2000
Registration with an accredited Certification body, such as BSI. |
2) |
The certification process must not adversely disrupt the operation of PC Tech's business |
3) |
Design and assist implementation of a compact Quality Management System which takes little time to administer. |
4) |
The operational Quality Management System must assist PC Tech Ltd in achieving its goals by:- |
Reducing manufacturing waste.
Reducing second service calls.
Reducing production down-time.
Reducing customer complaints.
Reducing Material costs.
Reducing Over-time costs, (due to re-makes).
Reducing Customer order shortages.
Reducing Late or missed deliveries.
Reducing manufacturing paperwork.
Reducing errors relating to out dated information and drawings.
Improving employee product & Customer awareness.
Improving employees skills base.
Improving employee critical information awareness.
Improving production processes.
Improving production process monitoring.
Improving business reporting and information flow.
Improving the product and service design processes.
Improving Management and shop floor commitment to Quality.
This type of brief is typical for most companies seeking ISO 9001 2000 registration and is not difficult to achieve, if top management are committed to improving their business.
Our first recommendation to PC Tech Ltd's management was to introduce Easy ISO 9001 2000's computer based Quality Management System software, thus saving their business the initial setup costs of implementing ISO 9001 2000.
Easy ISO 9001 2000's Quality Management software provides a business with a Quality Management System framework which has already been assessed by various certification bodies and is compliant with ISO 9001 2000.
WHY RE-INVENT THE WHEEL?
In addition to Easy ISO 9001 2000's software being compliant with ISO 9001 2000 it provides a business with:-
ISO 9001 2000 tutorial.
Certification body approved Quality Manual.
Full Quality System Manual editing facility.
Audit register.
Document register.
Approved Supplier register.
Calibration Register.
Equipment maintenance register.
Corrective and preventive action register.
Training and skills register.
Automatic Procedure link and editing facility.
Automatic Work instruction link and editing facility.
Automatic Drawing link and editing facility.
Automatic Form link and editing facility.
Automatic Process flow diagrams and editing facility.
Automatic warning of work require within a 30 day, or user defined, period.
Embedded e-mail facility for e-mailing reports etc.
The Easy ISO 9001 2000 Quality Management Software more than pays for its self as soon as it is installed.
It would cost thousands in consultancy fees and employee time to set up an equivalent ISO 9001 2000
compliant system.
Before visiting PC Tech's site an action plan was drawn so as to maximize the effectiveness of my visit.
Within half an hour of arriving at PC Tech I had installed the Easy ISO Software and all the above facilities were fully operational.
If PC Tech's Management had opted to write their own Quality Management System it would have taken them several months to achieve the same level of compliance, this is of course assuming they had the necessary skills and knowledge within their business to complete such a task.
Because PC Tech's management had opted to contract our services for more than five days they received this Quality Management System frame-work software absolutely FREE.
I then spent the rest of the day auditing PC Tech's processes to formulate a gap analysis program which clearly identified what had to be done and by whom. Over the next eight weeks I spent a further nine days on site training, advising, auditing and assisting with the implementation of PC Tech's Quality Management System.
I carried out one final audit of the whole system just prior to BSI's assessor arriving on site to carry out the registration assessment, just to ensure that every thing was to plan.
PC Tech passed their ISO 9001 2000 registration assessment first time
and are now operating a stream line, efficient and
effective business.
Comments: (By PC Tech's Managing Director)
To be very frank we only sought ISO 9001 2000 registration because one of our customers said that unless
we had ISO 9001 2000 we could not continue to supply them; this would have been disastrous for our
business as nearly 20% of our business was with this one automotive client.
I was very unsure about the whole ISO thing, I believed it would cost us a fortune to implement
and we would suffer ongoing costs which would eat into our already low profit margins.
However, this was not the case.
It very soon became apparent that the people at EASY ISO know a lot about running a successful
business and how to turn a company around quickly and easily.
Our business has been transformed into a sleek operation and our turnover and profit margins
have improved by almost 20%. That in its self speaks volumes of the benefit of using
easy ISO's computerized Quality Management System and Consultancy and Training services.
As a final note. My fears about the cost to our business of implementing ISO 9001 2000 never
materialized. With an almost 20% increase in our profit margin (Our accountant is still in shock)
the whole cost of Easy ISO's services to our business was paid for within a three week period;
there was no waiting for an eighteen month return on investment, it was immediate.
My advice to other businesses.
Don't wait until you are forced into ISO registration, reap the benefits now, we did.
P. Southerington-Browne
MD PC Tech Ltd.
(The name of the above company has been changed to prevent unsolicited e-mails)
Our consultants can help your organization to gain ISO 9001 2000 registration quickly, efficiently
and cost effectively so why not
[Contact Us Now]
|
|
